Kyzentree help

Your questions answered

We’ve put together a list of the questions that we get asked a lot. Check them out below, or feel free to get in touch here. 

Suitability and
functionality

What kind of manufacturing environments is KT-Pulse used in?

KT-Pulse is most useful for monitoring any assembly, inspection or packaging process that is carried out by high skilled workers. This can be a person working with their hands, fixtures or semi-automated equipment. Basically any manufacturing process operated by people.

What industries can use KT-Pulse?

KT-Pulse can be used in any manufacturing industry sector that relies on high skilled workers. Examples include Medtech, Pharma, Electronics, Automobile, Food & Beverage or High Value Consumables such as watches or handbags.

We like our operators to log output, defects and downtime issues using checksheets and whiteboards. Why change?

Checksheets, tally counters, spreadsheets and whiteboards are useful for capturing performance data. We’ve helped our clients to implement them types of systems for decades! But they often lack clarity and accuracy, don’t produce real-time data and take a lot of resource time to create the charts and reports. This is time that is better spent responding to issues.
KT-Pulse makes it easy for operators to quickly and easily log good units, defects and downtime issues in real-time through a simple touchscreen, right at the point where they are working (we call it our data collector app). And the KT-Pulse dashboards are automatically updated for the whole team to see, freeing up the resources to focus on addressing the issues. All of the dashboards have been designed with the help of manufacturing teams, giving them the information that they really need.

Is KT-Pulse customisable to any manufacturing process?

Yes. It is super easy to add your own manufacturing parameters into the system through our KT-Pulse Configuration frontend. Shift patterns, break times, scrap and downtime reason codes, output and yield targets, part numbers, batch numbers, etc can be quickly and easily added into the system through a simple user interface.

Do I need to put a KT-Pulse data collector at every process?

No, not at all. That will just lead to too much data – analysis paralysis! The data collectors are located at the most critical locations on the assembly line, where it is most important to monitor productivity and downtime. Typically, this means at the end of the line, where there is a critical inspection or packaging process, at the constraint step, or sometimes even at the start of the line, where you want to be sure that things are getting off on the right foot. For the other process steps, it may be just a matter of ensuring the product keeps moving, or you might need to monitor quality levels. Whatever the case, why not get in touch and one of our operations experts would be delighted to chat to you about your individual needs.

What about if I want to track performance at a different process step? Can I move a data collector?

Absolutely. You can set up a new process, with all of its unique parameters, in the KT-Pulse system in a matter of hours. And once you are ready to go, you can take an existing collector, enter a new link key and hey presto, the collector can be moved to the new location in a matter of minutes. Of course you could also leave the existing collector where it is and set up a new collector at the new process step or workstation. Whatever works best for you.

What happens if I run different part numbers through a line with different output targets?

That’s easy. All of the part numbers that are run on the line are configured into the KT-Pulse database along with the hourly targets for each. At the end of a batch, the operator selects the new part number and the hourly targets will automatically adjust on the data collector itself and on the live dashboards. So, KT-Pulse works great in mixed model lines where targets can change from one product to the next.

And, how about if we run our line with different numbers of people? What about targets then?

KT-Pulse can handle that too! Different targets can be configured into the system to cater for different number of production operators.

Do I have to log every good unit that we produce separately?

No, not at all. KT-Pulse works very well on assembly lines that have one-piece flow, where you want to log each individual unit produced. However, there are many instances where you might need to log multiple good units at a time. For example, at a packaging process, if you package 20 components into a box, then you can set up the data collector to log 20 units every time you press the green button.

How do I access the KT-Pulse Analytics?

KT-Pulse analytics is easily accessible from anywhere at any time through our easy-to-use web application. So, as long as you have an electronic device with WiFi access and a web browser, then you can access your real-time analytics.

What kind of analytical insights can I get from KT-Pulse?

KT-Pulse has a suite of ‘Live’ and ‘Trend’ dashboards and data tables that will keep you up to date with availability, performance and quality metrics. The live views give you real-time insights into how things are going at a glance. From top level to deep dives, the analytics can help you understand precisely how you’re doing in terms of output, quality and downtime. Our dashboards are designed with real-time monitoring, trend analysis and production meetings in mind. So there’s something there for everybody. Why not request a callback and one of our team can go through them in more detail with you.

How are the analytics displayed?

Large monitors are typically mounted in the manufacturing areas so that everybody can keep up-to-date on key manufacturing performance metrics and respond accordingly. And for support teams who are not stationed on the manufacturing lines all of the time, large monitors can display the analytics in office areas too, so that they can respond more quickly to the most critical productivity, quality or downtime issues as they arise. Wall mounted monitors are a good way to display the dashboards for team meetings, avoiding the need for printed or hand-written charts and tables.

KT-Pulse Trials

How do I know if my manufacturing environment is suited to KT-Pulse?

KT-Pulse has been installed in all kinds of manufacturing environments. From one-piece flow assembly lines, to inspection cells, right through to manual packaging areas at the end of high-tech automation lines. Our team have a lot of operations expertise and will guide you through a series of questions to understand your needs and to assess the suitability of your manufacturing environment for KT-Pulse. A trial will only be recommended if it meets the criteria.

How do we get started with a trial?

Once the decision is made to proceed, two of your processes are selected for a one-month trial. Once we assist you with inputting your manufacturing parameters into the KT-Pulse system, we will ship you two tablets with the app pre-loaded, as well as flexible tablet holders. The tablets will be ready to go once you turn them on and connect them to WiFi. Our online training videos along with our customer success team will guide you through the setup process to get going with the trial.

How do we know if we’re getting the most from the trial?

We’re there to support you every step of the way. Our suite of training materials help you to get up and running quickly. But we also check in with you routinely throughout the trial and are available online or on the phone if you need any assistance. We take customer success very seriously so we want to make sure you get the maximum benefit from KT-Pulse. Your success is our success.

Do you need to be very tech savvy to use KT-Pulse?

Absolutely not. If you can handle a smartphone then you will have no problems with KT-Pulse. The data collector app is super easy to use and the configuration and analytics frontend has been designed by User Interface experts. That’s one of the things that separates us from the rest. Our suite of online training videos as well as the support of our customer success team through phone or video conferencing, helps to streamline the process. And if needs be, we can come onsite to assist you also.

How much time is required to get KT-Pulse up and running?

The pre-trial work (inputting your manufacturing parameters into the system and setting up the tablets) is all done offline at a pace that suits you. Typically it’s carried out over a 2-5 day period, but the process itself takes a few hours in total. Once the hardware is received, it is really only a matter of 3-4 hours before the system is up and running live. The production operators are brought through some basic training on day 1 (1 hour) and then the tablets are installed on the manufacturing floor. The system is usually up and running by lunchtime day 1 of the trial.

On the analytics side, once the monitors are setup, the analytics can be live and running within a matter of minutes. Like anything, you get out what you put in, so it is very important to have somebody on your team assigned to co-ordinating everything (hardware setup, training and utilisation of the system).

What happens at the end of the trial?

By the end of the trial, we will have had at least 3-4 quick reviews with you to make sure that everything is running smoothly. A few days before the end of the trial, we will invite your team to complete a quick online survey to get their feedback individually. This is important information for the final review meeting. On the last day of the trial, we will have a meeting with you to review how things went. If you are happy to do so, you can continue to use the software and we will get the process of setting up a licensing agreement underway. A scaleup plan will also be developed at this time to identify what other areas need to be set up with KT-Pulse, all at a pace that suits you.

Return on
Investment

What is the biggest benefit of using KT-Pulse?

If you had to sum it up in two words then ‘time saving’. The time you save logging productivity, quality and downtime data. The time you spend compiling all of the data and turning it into charts and reports. The time you save preparing for meetings. The time you save by responding to downtime issues more quickly. And the time you save addressing the right issues and the biggest improvement opportunities first, which is often not the case. Check out our ROI calculator.

And the impact of saving all of this time?

Higher productivity, increased resource efficiency, better team alignment & collaboration and of course lower manufacturing costs.

Are KT-Pulse trials free?

Right now trials are not free. For convenience, the hardware is supplied to you and we assist you in preparing for the trial and also right throughout the trial process. Therefore, we charge a modest fee, just to cover the costs of doing so. The overwhelming feedback we get is that the fees are modest, but there is a better focus by the client during the trial because it is paid for. This is good for us but more importantly for the client. For more details on pricing, why not schedule a call with us.

What’s included in the price of a trial?

Included in your trial are the costs of setting up the trial, the use of the hardware (Android or iOS devices), training, support and unlimited access to the software (data collector app, configuration frontend and analytics frontend).

What fees apply after the trial?

Licensing fees are charged on a quarterly or annual basis, depending on the number of data collectors in operation. For this, you get access to all aspects of the software and the online training material. Hardware and setup fees are charged to cover the costs of each new data collector that is installed. For further details, please contact sales.

Are there additional fees for training or support?

Online training and support are covered by the licensing fee. But we’re aware that many frontline managers and technical support teams may not be experienced in managing a manufacturing environment and all that goes with that. If that rings a bell, then contact us to learn more about our training workshops.

Compliance

Does KT-Pulse need to be validated?

No. KT-Pulse logs productivity, quality and downtime information through the eyes of the production operators. It does not make any decisions in relation to the quality or regulatory requirements of the devices being manufactured. Although information relating to defect quantities and types is entered into the KT-Pulse system, it is the client’s quality inspection procedures and the operators that determine whether a product is acceptable or not. KT-Pulse simply stores manufacturing performance data, allowing you to manage your manufacturing operations more effectively.

Is personal data stored on the KT-Pulse system?

We collect certain information that we need in order to provide you with the business service and products that you receive from us. The information may include the following:

  • Business address
  • Business telephone number
  • Name and job title of analytics and config users
  • Email addresses of analytics and config users
  • Production operators names (to enable operators to log into the app individually. However, in the majority of cases, operators log in under a generic team name and their names are not required to be given to us)

We require this information to provide you with a better service. We know your personal information is important to you and it is also important to us. See our Privacy Statement and Privacy Policy at the bottom of this page to see how your privacy is protected.

Is Kyzentree GDPR compliant?

Yes. At Kyzentree, we understand the importance of putting privacy and data protection in the hands of our customers, so we are fully in compliance with GDPR guidelines. We have carefully examined the relevant provisions of the GDPR and we’re closely following applicable GDPR guidance issued by regulatory authorities. The GDPR strengthens individuals’ privacy rights through tighter controls over the processing of their personal data, significant expansion of their rights over their data, and increased transparency into the nature, purpose, and use of it. In our eyes, GDPR is a good thing. Read our GDPR Compliance guidelines at the bottom of this page.

Who owns the data that is stored in the KT-Pulse system?

All client data entered into the KT-Pulse system is the property of the client. In the event that a contract is terminated, Kyzentree can return the raw data to the customer in .csv format, at the request of the customer, for a small administration fee. Data may be used in an anonymised format to provide clients with general manufacturing trends.

Is data stored within the data collectors and is it secure?

Data is sent to our secure cloud-based server with end to end encryption. Data is not stored on the data collector (tablet or iPad) unless it needs to be stored temporarily during a WiFi connectivity issue. Once the WiFi returns, any stored events are automatically sent to the server with end to end encryption.